Frequently Asked Questions
How long
will it take to receive my order?
Most of the year we can ship in a couple days. That time
can stretch as we get closer to Christmas, Father's Day and other gift
giving holidays. Items will usually be recieved in 10 to 12 days.
How will
my order be shipped?
All of our stores will ship your order via UPS Ground delivery
service or US Postal Service Priority Mail (for orders shipped to P.O.
boxes, APO addresses, Alaska and Hawaii):
On items being shipped via UPS, delivery usually arrives in
two to four business days (Monday through Friday) Note: This does not include time to make your product, pack it and ship it. Please check the product detail pages for estimated time to go out
Do you ship to Canada?
Yes we do ship to Canada, if you have a problem placing your order to be shipped to Canada please call our toll free number and we can place the order for you. All Canadian orders will be shipped U.S. Postal, delivery time can range from 5 days to 10 days depending the flow of deliveries through customs.
What forms of payment
are accepted for online purchases?
We accept Visa, MasterCard, Discover, American Express credit cards as well as Paypal and gogle Check out.
How can I check
the status of an order online?
If you provide your email address when placing your order, we'll send
you a shipping confirmation once your order has been shipped. Whether
you placed your order over the Internet or by phone, you can check the
status online after the order is placed. You will need to provide your
order number. Click here for order status
Or, you may check the status of your order by calling 1-877-256-8916,
Monday through Friday, 9am to 5pm CST.
Will your stores
confirm my online order?
You must provide your email address when placing your order, we'll send
you a confirmation message usually within 2 hours.
Is your site secure?
We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers), the most advanced online ordering security system available. All of your personal information, including your credit card number, is encrypted by SSL.
SSL encrypts your order information to avoid the decoding of that information by anyone other than GrillingGifts.com. To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. You can also double-click by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https".
We strive to make every transaction you make at GrillingGifts.com safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at GrillingGifts.com.
BuySafe Security Protection
A surety bond is a straightforward three-way agreement with a surety company guaranteeing that an individual or company (the bond principal) will do exactly what it commits to its customer (the obligee). If the bonded individual or company does not fulfill its obligations, the surety company will compensate the customer for the loss.
Please don't hesitate
to e-mail us with any question you may have about our stores, our service or the construction of
our products. sales@texasirons.com
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